Terms of service
Terms of Service
Last updated: 18 May 2026
This website is operated by Cases & Clues Limited. Throughout the site, the terms “we”, “us” and “our” refer to Cases & Clues Limited.
By visiting our website or purchasing from us, you agree to these Terms of Service, together with any policies referenced on our website, including our Privacy Policy, Returns & Refunds Policy, Shipping Policy and Cookie Policy.
Please read these Terms carefully before using our website.
1. Online store terms
By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have consent from a parent or guardian where required.
You must not use our products, website or services for any unlawful or unauthorised purpose.
You must not transmit viruses, malware or harmful code.
2. Our ecommerce platform
Our store is hosted on Shopify. Shopify provides us with the ecommerce platform that allows us to sell our products and services to you.
Payment processing may be provided by Shopify Payments, PayPal, Stripe or other third-party payment providers available at checkout.
3. Products and product information
We make reasonable efforts to ensure that product descriptions, images, prices, age guidance, availability and other information are accurate and up to date.
However, we do not guarantee that all information on the website will always be complete, accurate or current.
Product colours and images may vary depending on your device, screen or settings.
4. Product age guidance
We may provide age ratings or suitability guidance for our products.
Age ratings are provided as general guidance only and do not replace the judgement of a parent, guardian or responsible adult.
From time to time, product packaging may show slightly different age guidance from the website while we update or phase in new packaging. This does not necessarily mean that the product content, quality or safety has changed.
5. Orders
When you place an order, you agree to provide current, complete and accurate purchase and account information.
We reserve the right to refuse, cancel or limit any order where we reasonably believe there is an error, fraud risk, stock issue, pricing mistake, misuse of promotions, resale activity or other issue.
If we cancel or amend an order, we will try to contact you using the details provided at checkout.
6. Prices and availability
Prices are subject to change without notice.
We may modify, discontinue or limit products at any time.
We are not liable to you or any third party for any price change, product change, suspension or discontinuation, except where required by law.
7. Promotions and discounts
Promotions, discount codes and offers are subject to any terms shown at the time of issue.
Unless stated otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively to previous orders.
We reserve the right to amend or withdraw promotions at any time where permitted by law.
8. Returns and refunds
Returns, refunds and exchanges are governed by our Returns & Refunds Policy.
Nothing in these Terms affects your statutory rights.
9. Intellectual property
All content on this website, including text, images, graphics, product names, logos, designs, product concepts, game materials and other content, belongs to us or our licensors unless stated otherwise.
You must not copy, reproduce, distribute, sell, exploit or use any part of our website, products or content without our written permission.
10. User comments, reviews and submissions
If you submit reviews, feedback, suggestions, photos, ideas or other content to us, you confirm that you have the right to do so and that your submission does not infringe the rights of any third party.
Where permitted by law, you grant us permission to use, reproduce, edit, publish and display that content for business, marketing and promotional purposes.
We may remove content that we consider unlawful, offensive, misleading, infringing or otherwise inappropriate.
11. Third-party tools and links
Our website may include third-party tools, apps, payment providers, analytics services, advertising platforms or links to third-party websites.
We are not responsible for third-party websites, content, policies, services or practices.
Your use of third-party services may be subject to separate terms and policies from those providers.
12. Prohibited uses
You must not use our website or services:
- for unlawful purposes;
- to infringe our intellectual property or the rights of others;
- to upload or transmit malicious code;
- to collect or track personal information of others unlawfully;
- to spam, phish, scrape, crawl or interfere with the site;
- to submit false or misleading information;
- to interfere with the security or operation of the website;
- to harass, abuse, defame, threaten or discriminate against others.
We may suspend or terminate access where we reasonably believe these Terms have been breached.
13. Website availability
We aim to keep the website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, timely or error-free.
We may update, suspend or remove parts of the website at any time.
14. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses arising from your use of our website or products.
15. Indemnity
You agree to indemnify and hold harmless Cases & Clues Limited and its directors, employees, contractors, service providers and partners from claims arising out of your breach of these Terms or your violation of any law or third-party rights.
16. Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be treated as removed to the extent necessary. The remaining Terms will continue in full force.
17. Termination
These Terms remain in effect unless terminated by either you or us.
You may stop using our website at any time.
We may suspend or terminate your access if we reasonably believe you have breached these Terms.
18. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the laws of the country where you live.
19. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on this page with a new “last updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms.
20. Contact information
Questions about these Terms should be sent to: